{"id":348,"date":"2023-08-09T20:23:25","date_gmt":"2023-08-09T20:23:25","guid":{"rendered":"https:\/\/agentskills2.dvsrvr.in\/?p=348"},"modified":"2023-08-09T20:23:25","modified_gmt":"2023-08-09T20:23:25","slug":"improving-business-relationships-by-mastering-the-4-key-attributes","status":"publish","type":"post","link":"https:\/\/agentskills2.dvsrvr.in\/?p=348","title":{"rendered":"Improving Business Relationships by Mastering the 4 Key Attributes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Most REALTORS\u00ae believe that real estate is a transactional business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These agents are members of the struggling majority.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Real estate is NOT a transactional business.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Real estate is a relationship-based business.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want more clients, you need to maintain your existing relationships and find ways to interact with more people more often.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most importantly, you need the right skills to develop trust and rapport with others.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The most successful REALTORS\u00ae project a harmonious balance between these four key attributes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Professionalism<\/li>\n\n\n\n<li>Confidence<\/li>\n\n\n\n<li>Friendliness<\/li>\n\n\n\n<li>Authenticity<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When you watch the best of the best, this balancing act seems completely natural, as if they were born this way. But these naturals are exceedingly rare.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Most Masters of Relationship Selling have studied human interaction and internalized the techniques they\u2019ve learned until they became habitual and an integral part of their personality.<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This isn\u2019t fakey! On the contrary, it\u2019s consciously becoming a better version of yourself.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What about you?\u00a0 Ask a close friend for their honest opinion. If you are not <em>clearly<\/em> projecting ALL FOUR of the key attributes in your human interactions, consider how you could improve.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most agents are weak in at least one of the four. What about you?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When you are honest with yourself and you work to improve your core competencies, you\u2019ll be surprised how quickly people become drawn to you.<\/strong>  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Translation: You\u2019ll have all the business you want without ever chasing it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Professionalism<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Professionalism is not about how you dress or what kind of car you drive. I know plenty of snazzy-dressing, shiny-Beemer-driving agents who are otherwise entirely unprofessional.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, your car should be shiny clean, and no, you shouldn\u2019t wear flip-flops to your listing appointment. But these things are superficial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s a thousand times more important to consistently maintain a high level of integrity and the burning desire to deliver outstanding results.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Having high integrity and being true to your values isn\u2019t always easy, but it\u2019s essential if you want to develop a reputation as a Trusted Expert. That\u2019s <em>my <\/em>definition of a true professional.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But how do you achieve this?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Professionals place high importance on improving their knowledge and skills to consistently deliver exceptional results.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Think about it. Isn\u2019t this the reason <em>WHY<\/em> we seek advice from a professional? For their expertise?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you adopt this mindset, you\u2019ll be paying cash for that new Beemer before you know it, rather than stretching your finances to pay a lease you can\u2019t afford merely to <em>pretend<\/em> you\u2019re a professional.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Confidence<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The more knowledge you gain and skills you develop, the more confidence you will naturally exude. However, even if you <em>feel<\/em> very confident, you must determine if that confidence is coming through in your voice. Ask a close friend for feedback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Be careful not to overdo it! People are attracted to quiet but firm confidence\u2014not boastfulness.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are a few tips to increase your confidence level:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Always make steady eye contact.  <\/li>\n\n\n\n<li>Listen to learn, twice as much as you speak.&nbsp;<\/li>\n\n\n\n<li>State your opinions with conviction. To do this with sincerity, you must thoroughly understand your craft!<\/li>\n\n\n\n<li>Prepare and practice. For example, if you\u2019ve got a newly developed listing presentation and haven\u2019t practiced it thoroughly, you\u2019ll probably not sound very confident.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019m a proponent of the Deep Practice method:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Practice small chunks at a time. For instance, rather than practicing your entire listing presentation all at once, just practice one segment;<\/li>\n\n\n\n<li>Repetition, repetition, repetition. Do it quickly, do it slowly, do it differently. But keep repeating the action.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Friendliness<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whenever you are in situations where you\u2019re talking to people, whether on the phone or face-to-face, you want to come across as a friendly person, especially with Amiable and Expressive communication styles (half the population).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(Read more about communication styles here: <a href=\"https:\/\/agentskills.com\/why-certain-people-drive-you-crazy\/\">Why Certain People Drive You Crazy<\/a>)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This applies to email messages, also! Don\u2019t overdo this but sprinkle some \u2018friendly\u2019 into your email messaging, especially near the beginning of your relationship.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When I say, \u201cDon\u2019t overdo it,\u201d I mean be aware of who you\u2019re talking to. Many people do not react well to extremely boisterous overly-friendly people. They see it as fakey and off-putting.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That said, your natural friendliness is a key advantage, so use it, but if you want more success, you need to improve the other three attributes as well, and constantly seek out that harmonious balance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By the way, I think of myself as a naturally friendly person, but I\u2019ve been told by friends that I sometimes come across as grumpy and disinterested.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This feedback has helped me have better self-awareness, so I\u2019m more conscious about this part of my persona in both work-related and social situations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Self-awareness is the key to self-improvement. So, ask for feedback, be conscious of your delivery, and make adjustments as necessary.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Authenticity<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you study sales techniques, being \u201cyourself\u201d is not discussed much, but it is highly effective in a relationship-based business, such as real estate.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should always look for ways to better connect with your prospects and clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is why I hate scripts (except when memorizing the critical points of a presentation).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No matter how smooth you think you are, your prospects can <em>feel<\/em> when you\u2019re reciting from a script.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Being genuine can\u2019t be faked. If you\u2019re dead honest and your clients know you have their best interests at heart, and you thoroughly understand your craft, why do you need a script for anything?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Besides, it\u2019s much more fun and satisfying to be yourself and speak to your clients in the same way as you would a friend.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conclusion<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case you\u2019ve never heard this before:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>People do not particularly like salespeople.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, don\u2019t be a Salesy Slickster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Be a friendly, professional, confident, authentic provider of valuable information and expertise.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>(<\/strong>The above is a severely hatcheted version of Module #6, \u2018Relationship Selling,\u2019 in the <a href=\"https:\/\/agentskills.com\/\">Agent Skills Master\u2019s Program<\/a>.)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most REALTORS\u00ae believe that real estate is a transactional business. These agents are members of the struggling majority. Real estate is NOT a transactional business.\u00a0 Real estate is a relationship-based business.&nbsp; If you want more clients, you need to maintain your existing relationships and find ways to interact with more people more often. Most importantly, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":349,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-7-communication-styles"],"_links":{"self":[{"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=\/wp\/v2\/posts\/348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=348"}],"version-history":[{"count":0,"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=\/wp\/v2\/posts\/348\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=\/wp\/v2\/media\/349"}],"wp:attachment":[{"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/agentskills2.dvsrvr.in\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}